How to deal with size errors and installation issues when customizing wardrobes?

Time: 2024.06.18

In the case of dimensional errors and installation problems when customizing wardrobes, the following measures are usually taken:
1. Handling of dimensional error
Re-measurement: If the customer finds that the size of the custom wardrobe does not match the room size, the manufacturer will first re-measure the room size to ensure that the data is accurate.
Consultation with customers: If there is a dimensional error, the manufacturer will communicate with customers in a timely manner, understand the specific needs and opinions of customers, and negotiate solutions.
Modify the custom plan: According to the customer's needs, the manufacturer will modify the custom plan and adjust the size of the wardrobe to ensure that it meets the actual size of the room and the customer's needs.

Compensation measures: If the size error is caused by the manufacturer's mistake, the manufacturer may provide certain compensation measures, such as free modification, partial refund, etc., to make up for the loss of customers.

2. Troubleshoot the installation problem
Professional installation team: Custom wardrobe manufacturers usually have a professional installation team, they have a wealth of installation experience and skills to ensure the correct installation of the wardrobe.
Preparation before installation: Before installation, the installation team will confirm the installation time, location and other details with the customer, and prepare the required tools and materials.
On-site investigation: The installation team will investigate after arriving at the scene to understand the structure of the room, wall conditions and other information to ensure that the wardrobe can be correctly installed.
Installation process supervision: The installation team will follow the installation process, and supervise and check during the installation process to ensure that each step is in compliance with specifications and requirements.

Customer acceptance: After the installation is completed, the installation team will conduct acceptance with the customer to ensure that the quality, size and installation effect of the wardrobe meet the requirements of the customer.